Receipts

Ten months ago, I drafted a post about how incredible the Apple ecosystem is when all the pieces fit together. It was a month into the pandemic, and I found myself walking through a real-life Apple commercial in the grocery store.

It was a perfect experience. Shopping in Publix with a mask on, viewing my grocery list on my watch (my phone in the car), streaming Apple Music to my AirPods, and occasionally saying, “Hey, Siri. Call my wife” (through a mask!) to hands-free ask her a question.

It even ended with (I’m not joking) a screenshot of my son audio-FaceTiming me from his iPad. It was the first time he ever called me on his own, and I was shocked to see his name appear as the caller ID on my watch when my headphones started ringing.

I answered, “What are you doing, Aaron?” and he straight-up said, “I just wanted to say I love you, Dad,” and hung up.

So, there I am. About to pay for a cart full of groceries, contact-less with my Apple Watch, masked up at the start of a global pandemic, listening to my son tell me he loves me over the phone for the first time, having this truly magical and emotional real-life moment – all thanks to a brilliant interplay of years and years of amazing work done by Apple engineers on both the hardware and software sides.

I was a bit stunned when I got back to my car, and it sort of hit me just how well the entire end-to-end experience worked. That, now, right when everyone was freaking out about this new virus, I was able to buy groceries and stay in contact with my family via Siri while wearing a mask in a noisy store and then pay hands-free. And my son took that moment to call me for the first time? As a lifelong adherent of the positive influence and power that well made software and hardware can have over our lives, I was taken aback.

Here’s a screenshot of an early draft of that blog post and my raw notes last April. I titled it “A Commercial Apple Needs to Film.”

(Most of the screenshot below are my raw thoughts dictated into Drafts using Siri over CarPlay on the way back from the grocery store. Doing that alone could be its own commercial.)

I even had the ending of my post ready to go. It was going to be something like:

When the whole system works, it’s not indistinguishable from magic. But it is magical.

I never published that post because I wanted to get it right.

I was scared to get it wrong, and when things scare me, I procrastinate. I wanted it to capture how I felt as a father hearing my son say “I love you” while describing how amazing technology can be when done right – especially when a company like Apple owns the entire stack gets it right.

But now, as we approach twelve months since so much in our lives were upended, I wanted to get that post out there, partly because of the timing. But also as a sincere thank-you to the thousands of people behind-the-scenes who I’m sure work themselves to death to make an experience like mine possible. Because, let’s be honest, I bitch and moan a lot online about Apple – on Twitter and this blog.

Feel free to roll your eyes if say I complain “because I care,” – but it’s true. But it’s also because this is the industry I’ve spent my life involved in and know best. It’s my circle of friends and colleagues. It dictates my ability to earn a living. And technology is a driving force in all our lives now. And, for better or worse, Apple is one of the companies that decides how that part of our lives work.

I could rant and rave about US politics (which I do) to try and effect change, but my dumb blog and Twitter feed will never make a difference there. Instead, I throw money towards causes I support and trust the smart people running those organizations will spend it wisely. But when it comes to Apple, I’m shocked and grateful when I see people in this industry I look up to and admire share the things I write with their larger audiences, who I know include folks in Cupertino.

That’s why I complain. (Some stuff won’t fit into a Radar.)

And so, while I was planning on finishing my thank-you post to Apple this weekend, that’s not going to happen.

Instead, let’s talk about receipts.

I’ve been mostly disconnected from tech news this week for various reasons, but I was finally playing catch-up last night. And I was thrilled to see that Kosta’s war on App Store scams was finally starting to gain traction. I even quipped

It’s wild to see tech people finally clueing into how bad the App Store is run. It’s almost like the incentives have been misaligned for over a decade.

(That was towards the tech press and other influencers. Not Kosta).

But, whatever. I’ve been bitching about the insanity of the App Store and everything around it for years. Smart people like Michael Tsai, David Barnard, and Jeff Johnson have done much better jobs cataloging the App Store’s failings. So after posting my snarky tweet last night, I was ready to just go to bed, wake up, and work on writing something positive for a change.

Then an unexpected charge hit my debit card.

Apple.com/Bill $43.89

I know that amount – it’s $39.99 plus tax. And while I spend money with Apple all the damn time, I wasn’t expecting to see a charge for that amount.

It’s always difficult to tell when Apple charges you for something and what it was for. Because unlike every other online retailer, they queue up email receipts for an indeterminate amount of time. When you buy something on Amazon (or almost anywhere else), there’s a receipt in your email immediately.

When you buy something from Apple – especially the App Store – you’ll get a receipt.

Sometime.

It may be a few hours later. A day later. Later that week?

From what I can tell, they group purchases into batches and then send a single combined receipt for those items. Maybe to save transaction fees on their end?

But to the unknown charge above, I had no idea. But I knew I would eventually see an email about it if I paid attention.

This morning:

Huh. I have no idea what that receipt is for.

And that’s what baffles me the most about App Store receipts. On November 4, 2020 I tweeted

How can the App Store, after all this time, still not list the app’s name when a subscription renews? Every receipt I get is just a reminder that I purchased ten different apps all named “Yearly.” Does it help retention if we don’t know what we just paid for?

with this screenshot.

If you don’t know what each app icon is, can you tell what those automatic renewals are for? Here are the accompanying product names on the receipt:

  • Premium Monthly / Premium Monthly (Monthly)
  • Monthly (Inactive) (Automatic Renewal) / Monthly (Inactive) (Automatic Renewal) (Monthly)
  • Monthly Subscription / Monthly Subscription (Monthly)
  • Premium (Automatic Renewal) / Premium (Automatic Renewal) (Yearly)
  • Monthly Pro Subscription (Automatic Renewal) / Monthly Pro Subscription (Automatic Renewal) (Monthly)
  • Monthly Subscription (Automatic Renewal) / Monthly Subscription (Automatic Renewal) (Monthly)
  • Yearly (Automatic Renewal) / Yearly (Automatic Renewal) (Yearly)

Going back to my trip to the grocery store, imagine if I paid for $150 worth of groceries, and Publix gave me a receipt that read

  • Food (Food)
  • Beverage (Beverage)
  • Household Supplies (Household Supplies)
  • Frozen Stuff (Frozen Stuff)

And then, next to each item were the round-rect logos of Nabisco, Conagra, and Johnson & Johnson.

Helpful, right?

After you’ve handed over your money, that’s the experience Apple rewards its customers with at their “safe and trusted” storefront, which they describe as an “innovative destination focused on bringing you amazing experiences.”

App Store receipts are further complicated because of Family Sharing, which leads back to my mystery purchase.

I have no idea what that app icon is for. But I do know that since I’m the owner of our Apple family account, most purchases go to my debit card that the account shares. So it was probably someone else’s purchase.

Sure enough, the Apple ID in 12px font is for my 68-year-old mother. It was her purchase!

But I still have no idea what the app is. And I’m very suspicious because there’s basically zero chance she would ever willingly spend $39.99 on an app. Much less one that automatically renews.

Sidebar: Why do I share a family iCloud account with my mom? Because over a decade later, Apple is still full of miserly, penny-pinching tightwads that punitively cap the free storage tier at 5GB. Two years ago, Gruber wrote

5 GB seems ridiculous when the company is selling $999 iPhones with 64 GB of storage.

Think about it. Everyone should back up their phones. The best way to back up your iPhone — and the way Apple wants you to do it — is through iCloud. But 5 GB isn’t enough for most people, so they get these warning messages, which sound scary and which they don’t understand.

And he’s exactly right. Trying to convince my mother to pay $0.99 each month to back up the irreplaceable photos of her grandchildren on her phone is a non-starter. Not going to happen. This is exactly why I sure as hell know she didn’t mean to buy whatever that $39.99 app subscription was (that we’ll be getting back to in a minute). And it’s why I added her to our iCloud plan so her phone will get backed up even though I would very much prefer her account not be tied to my credit card.

Let’s look closer at that app receipt. How can we figure out what the charge was for?

The first call to action is encouraging you to sign up for a credit card to pay for all of your unknown purchases.

Also, the last link in the email does the same thing.

But let’s focus on the middle part that isn’t trying to profit off of consumer debt.

I’ll annotate what each link does:

Let’s start by getting out of the way that tapping on the app icon or the item name(?) does nothing.

1. The Order ID link doesn’t open anything in Mail.app on iOS. Tapping does nothing. I can’t explain it. But if I click the link on my Mac, it takes me to an Apple FAQ that reads “See your purchase history for the App Store, iTunes Store, and more.”

Awesome! Here it is:

See a list of your purchases from the App Store, iTunes Store, Apple Books, and the Apple TV app.

Let’s approach this like my mother and click “Show Purchase History.”

First off, I’m using Chrome (shame on me), and this is all very disorienting.

What does the “iTunes Store” have to do with the App Store? Why is my browser asking if I want to “Open Music.app?” to find out about an app purchase?

Sidebar: I tried this in Safari to see how the confusing permission prompt behaved with Apple’s first-party browser.

It never prompted me for any decision or opened another app. But that could very likely just be my Safari ad-blocker or something.

Let’s continue to Music.app for some reason.

Ok. I know I’m already signed into Music.app because I was listening to Apple Music this morning. But Apple wants me to sign in to view a receipt. My Apple ID (which Apple obviously knows) is not pre-filled, which is a problem because let’s all acknowledge that no one over fifty knows what their Apple ID is.

(I will never understand the UX pattern of hiding the password field until you enter your username.)

At this point, can you imagine being an older adult and trying to figure out if you need to type in the password you use to sign in to your Mac, or your Apple ID, or the password for your email address?

After signing in, you do get to see your App Store purchase history inside Music.app.

But there’s no way to search for your purchases. And even if you could, what would you search for? Apple’s receipt didn’t give you any meaningful information. Your only option is to scroll the list and see if you recognize the receipt’s app icon.

In my case, that icon (and purchase) isn’t there because, as I said above, this purchase was made by a member of my family.

Back to the receipt.

2. Let’s tap the “DOCUMENT NO.” link. (Now, if you’re a developer like me, you know exactly what comes next and why.)

Mail.app thinks it’s a phone number. Pretending to be an aging parent, let’s assume that the phone number is for App Store customer support and call it. Sadly, it doesn’t work, and Verizon tells me that number cannot be completed as dialed. I guess the App Store is closed for the weekend?

3. Ok, this is clever. Maybe if we tap the third link to write a review for this unknown app, we can see the app!

Nope.

(I didn’t bother to investigate why a link to write an app review from an App Store receipt kicks you to Safari and then can’t open the App Store. Again, maybe an iOS adblocker?)

4. The “Report a Problem” link works! It takes me to Safari, prompts me to sign in with Face ID, and then…

tells me my “account does not have any purchases” ?‍♀️

Let’s go back to my Mac since nothing is clear on iOS.

In the email receipt on my desktop browser, clicking the “Write a Review” link opens Chrome and once again asks if I want to open Music.app. Sure.

And there it is. Inside Music.app, right next to all my music playlists, the App Store page loads, and I can see my mom signed up for an automatically renewing $39.99 a year subscription for…

…a white noise app. Awesome.

I would really, really like to know more about this app. Because if it’s worth $40/year to my mom to listen to a perfect mix of nature sounds, I may be interested, too.

Unfortunately, because Music.app doesn’t (yet) support buying iOS apps (anymore). I’m not exactly sure how to find it on my phone. I guess I should search for “white noise” in the App Store.

Ok, no. Anyone who has ever paid any attention to the App Store knows all too well the sheer bullshittery amount of scam apps pumped up with fake reviews I’m going to run into if I try and search for a high-value keyword like “white noise.” I’m not even going to go there. Let’s skip to the part where I find the app by searching for the developer’s name in the App Store and download it. What’s the worst that could happen? It is a free app, after all. (Ok, not “Free”. The app actually costs “GET”.)

Here are the first two screens the user sees.

It may seem like innocuous onboarding steps, but I know for a fact – based on what comes next – that this developer is already using a dark pattern to trick customers into subscribing.

Those buttons are there to establish a behavior pattern for the user. It’s well established that customers don’t read words on screens. They just want to use the app and will tap whichever large, prominent buttons are in their way to get there. Tap, tap, tap. Done.

What do these screens lead to?

The app asks them to subscribe for $39.99.year (after a one-week free trial) without ever using the app. The only obvious way forward is the large “Continue” button, which brings up…

We can debate how usable this screen is. Is it optimized to inform (and warn) customers about what they agree to? Or is it designed for maximum conversions? Whatever the design intent is, it’s clearly a problem. Everyone under 40 has a story about a parent (or even themselves) accidentally making an App Store purchase they didn’t agree to.

(Remind me to tell you the story about the time my wife (who is 100% tech-savvy) accidentally paid $49 for a collection of PowerPoint templates in the Mac App Store that she thought was Microsoft Office because the app had “Microsoft Office” in the title and used the official Word/Excel/PowerPoint icons.)

We know it’s a problem. Apple clearly knows it’s a problem based on them finally fixing the Touch ID purchase confirmation bug. And they have to know the true extent of the problem since they have purchase records, refund reports, and customer support data.

Can this app be used before you commit to $40 a year? Of course. Just tap somewhere in the area I outlined in red.

But once you get past that screen, here’s the actual app.

(Obviously, the red and blue boxes have been added by me.)

The red boxes are (I agree) clear prompts to subscribe to the app. The top row says as much. And the others have a padlock icon, which (I hope) means to most users that feature is locked behind a paywall.

The blue boxes are the content you get for free. (This was a free app, after all.) But tap on one?

You’re prompted to start your free trial. This dialog is clearly written to trick users. Think about it.

You tap a sound to start playing. And your two choices are:

  1. Start a Free Trial
  2. Cancel

What “Cancel” actually means is “Listen anyway with the eight-hour time restriction.” But to a user, it reads more like, “If I tap that, it will cancel playing the white noise I want to hear. I guess I have to start a free trial.”

I don’t know for sure at what point my mother was tricked into paying $40. Was it the green onboarding buttons? Or the upgrade prompts that gate playing the free sounds? She doesn’t know either. When I called to ask her about it, she felt tricked.

And embarrassed.

And ashamed.

I mean, yes. It’s all right there. The subscription terms are clearly shown in 12px font on a confirmation screen with an animation inviting you to double-click the side button to purchase. And all of these apps are thoroughly vetted by App Review so customers can trust them. Just don’t think about the countless dark patterns based on years of research designed to trick users. And it’s all within an App Store that Apple markets with language like

a place you can trust

a safe and trusted place to discover and download apps

an innovative destination focused on bringing you amazing experiences

the apps we offer are held to the highest standards for privacy, security, and content

we offer nearly two million apps — and we want you to feel good about using every single one of them

Every week, over 500 dedicated experts around the world review over 100K apps

No surprise purchases

moderators review worldwide App Store charts for quality and accuracy

Download with confidence

Purchase safely and securely

I don’t know what the solution is. I guess Apple could hire even more reviewers? Or pay for better reviewers who understand the intricacies of software? But, App Review is already a kafkaesque gauntlet designed to punish small developers who play by the rules and look the other way at large corporations who flaunt them and scam apps that bring in the bulk of in-app purchases.

I don’t know if human curation can ever be a solution to this problem. Not at Apple’s scale.

My issue with this is that if Apple is not going to put in the effort to prevent the countless, systemic abuse running rampant on their storefronts, they need to stop marketing the App Store as something it’s not and using in-app purchases as a revenue stream.

Because, right now, the assumption of every developer I’ve spoken to – and friends and family members who have been scammed – is that Apple pays lip service to consumer safety on the App Store so they can reap the enormous financial rewards.

I don’t know how else to explain it because it’s been shown repeatedly that when Apple decides to focus on a problem, when they divert money and time and attention to fixing something, they usually succeed.

From purchase receipts that provide no actionable information to help you understand where your money is being spent, to a store filled with fake reviews and easily manipulated rankings and top charts promoting scam apps, follow where the money leads if you want to know why it’s still this way 13 years later.

If you’ll excuse me, I now need to help my mom remember her Apple ID password and use FaceTime to show her how to cancel a subscription.

Roundabout Syncing

I don’t mean for this blog post to only be more complaining. It’s just my dumb solution to a Finder bug I’ve been running into for years. And also a great example of how a little bit of automation can go a long way. (And an even better example of how unique the macOS ecosystem is that tools like this can exist – and how scared I am that (despite assurances) we seem to be headed in a direction where powerful and clever apps are not wanted.)

Anyway, something must have broken in Finder around when Apple integrated iCloud Drive into macOS Sierra in 2016. That’s when I noticed that the files on my Desktop would stop appearing on…my Desktop.

The bug first caught my attention when I’d take a screenshot and expect it to, you know, be saved to the Desktop. Except the file would never show up. But at some point, I noticed that the files were there. I could ls them in Terminal. They just weren’t visible in the GUI.

Missing Finder Files

I also saw this happening when I’d save files directly to the Desktop from other apps. More curiously, I could force the missing files to appear if I created a new folder on the Desktop. Boom! Something would refresh, I’d see all my files, and I’d delete the temporary folder.

After a while, I eventually realized this bug only happened when I had iCloud Desktop and Documents syncing turned on. That was a bit of an aha! moment for me. Because it seemed to jive with how iCloud Drive just sort of has a “hope for the best” approach to file syncing.

When something goes wrong, you never know about it. Just silent failures with no error messages. (Modern Apple is allergic to error messages.) No way to recover or force a sync to kick-off. At least with Dropbox, you can quit the app and relaunch to get a fresh start. But with iCloud baked into the system, often your only recourse is a system restart.

This all seems like a symptom in line with Gruber’s article from last year titled “What You See in the Finder Should Always Be Correct”. He writes

Everything the Finder displays should be correct all the time…the visual representation of the file system in the user interface should be treated with almost the same amount of attention…It creates mistrust in an aspect of the system that the user should, ideally, trust completely.

And concludes with this perfect analogy.

The Finder should treat every bit of information it displays as though it’s as important as your bank account balance.

And that’s precisely it. I lost trust in the Finder in recent years as I caught bugs like what he described and my own.

But I was stuck. I mean, wow, I loved having my Desktop synced. It was such an excellent addition to my workflow when it worked. It just killed me that having that feature enabled meant I couldn’t be sure if what macOS displayed reflected reality or not.

(A synced Desktop has become such an integral part of how I work with my active project files that it led to this ridiculous experiment.)

While thinking about writing this post, I quipped a snarky tweet a few days ago

Tweet screenshot

If I could go back in time and alter any tech industry decision at my whim, it would be to convince Steve Jobs to acquire Dropbox. It turns out that a folder that syncs reliably is a really awesome feature and would make things so much easier.

It was a reference to my solution to the problem that I mentioned without much context last Summer

Tweet screenshot
sudo rm -rf ~/Desktop
ln -s \~/Dropbox/Desktop/ ~/Desktop
sudo chflags -h schg ~/Desktop

Not for the faint of heart, but it works. And I haven’t caught Finder reporting inaccurate / delayed data since turning off iCloud Drive.

For those who don’t speak nerd, that’s me deleting my Desktop folder and replacing it with another folder inside Dropbox.

And you know what? The missing file bug goes away, and I still get the convenience of a synced Desktop folder.

But there was still a missing piece. The other significant part about having my Desktop synced through iCloud was how easy it made shuttling files from iOS to my Mac.

Many times during the day, I’ll export a file from an iOS app and drop it into iCloud → Desktop in Files.app so I can grab it quickly on macOS and do something with it. I do this all the time with iOS screenshots to capture bug reports and store them on my Desktop to triage later.

So, switching to Dropbox sync made Finder more reliable, but it meant that files I saved from iOS would appear buried in the regular iCloud Drive folder on my Mac – not nearly as convenient a location.

I tried saving files on iOS into Dropbox’s section of the Files.app, but that didn’t sync reliably unless I opened the Dropbox app on my phone to force a sync.

Because that’s the funny dichotomy here. On macOS, for whatever reason, I haven’t found iCloud Drive syncing to be very reliable despite having all the resources of an always-on, not power-constrained OS. But on iOS, because it is more resource-constrained and doesn’t allow arbitrary background processes, Dropbox doesn’t sync reliably – even though iCloud Drive on iOS typically works great for me since it’s baked into the system with extra privileges.

Getting to the point of this blog post, here’s my solution.

Hazel.

I’ve swapped out both my iMac and laptop’s Desktop and Documents folders for alternate locations inside Dropbox using the scary shell script above. This gives me the super awesome, fast, and versioned syncing that I trust. And also keeps Finder in line.

On my phone or iPad, when I want to export a file to my Mac, I save it into Files.app → iCloud → Desktop, since that results in faster and more reliably syncing.

Then, I have Hazel watching that iCloud folder on my (always on) iMac with a rule that moves any file from my iCloud Desktop folder to the one inside Dropbox. (And renames the file if there is a duplicate.)

Hazel Screenshot

Within a few seconds (given the appropriate bandwidth), the file from iOS is available on all my devices right where I want it.

I hate to say it, but it works great.

An Email Followup About Standing Desks and Ultrawide Monitors

An online friend emailed me after reading my previous standing desk post with a few questions about the monitor pictured on my office desk.

Office Standing Desk

My reply kept getting longer and longer (go figure) until I decided I might as well publish it here in case anyone else finds it interesting. Without further ado, here’s another 869 words about ultrawide and multiple monitor setups.

My friend writes…

Hey Tyler,

Read your post about your home office setup. I think I’ll get a standing desk in 2021 as well for a change. Since the gyms are closed, my body missed lifting heavier weights and I can feel it already at my juvenile age of XX 🙂

Friends of mine are totally curious about the “terrain mat” thingie you have. I’ll get one for my girlfriend as well. Sounds sensible, and I never heard anyone recommend something like that before. Cool stuff!

I noticed on one of your pic, I think from your office desk, that there’s a raised Ultrawide monitor. I believe that’s an LG 34″ from the 2014s or so? I think I kind of recognize the stand from a YouTube video.

Can you say anything about that one? I spent some end-of-year surplus money from my business on a keyboard, NAS, and monitor — and the monitor is an LG 34″ ultrawide from 2019, and I cannot make heads or tails of it.

It’s nice to have space, but I’m mostly just using the middle portion, because the left and right edge are so far away. My effective space boils down to 27″ at 1440p, more or less. Then again, during NAS setup, it was nice to be able to prop 2 Firefox windows next to another. But that’s not the norm. The norm is central focus for writing and coding in a single window.

It’s a truly odd thing, and nobody reviews monitors except for gaming or cutting YouTube videos, it seems. Which makes sense, because reviewers are working on YT content a lot, and writers and coders are less prominent on YT 🙂

Would love to hear your thoughts on that thing!

And my turn to prattle on…

Hey, XXXXX.

Sorry for the delay in replying!

my body missed lifting heavier weights and I can feel it already at my juvenile age of XX 🙂

I’m envious you got that far. I’m 38, but at the spritely age of 26 I started strength training, and of course did it completely wrong and tore my rotator cuff. Haven’t lifted any weights since then 🙂

Friends of mine are totally curious about the “terrain mat” thingie you have.

It was a new thing to me as well when I came across it online. Like I said in the post, I had a (looking back) crappy standing mat years ago. And I have memories of my aunt having a very nice and cushy rubber mat of some type in her kitchen when she stood to cook. But the terrain one was new. I change shoes and sock feet through out the day, but I’m always on the mat. Never on the floor itself – or even the area rug I have at home. It’s great!

I believe that’s an LG 34″ from the 2014s or so?

Great eyes. I checked my Amazon purchase history. I bought it in 2015, but it was the 2014 model.

Any time I’ve had multiple monitors, I’ve never treated the pair as equals. It’s always been one primary monitor positioned in front of me like a single screen setup, and then the second one off to the side and used purely as a sort of auxiliary screen. My active documents/work/focus/whatever stay on the first screen, but then email, chat, music, and reference material on the second.

I bought that ultra wide in 2015 when my daughter was born and I gave up my office to turn into her nursery and moved my Ikea desk into a hallway closet (not joking). I wanted more screen space, but didn’t physically have room for another full monitor.

I had no idea ultrawides were a thing until (now defunct) @justin tweeted about one.

Anyway, since then it’s been a mix of that one, and then to an iMac Pro, and then the ultra wide again at my office desk.

When on the larger one, even though it’s one screen, I still use with it with the same primary/auxillary mindset. I have a few Keyboard Maestro shortcuts that position windows for me. I wrote about all of those shortcuts here.

A few shorcuts will position my windows into the four screen quadrants (corners). But the three I used the most are “left half”, “right half” and “centered standard width”.

The stuff I’m focused on that would be on my main monitor I’ll macro to a good sized width (but not the full width of the screen), maximum vertical height, and centered. And then reference material, email, slack, etc. go into either a corner or a screen half. (iTerm2 is the lower right corner – always.)

I think in my mind that provides some sort of psychological separation between my windows/apps the same as a dual monitor setup used to offer. Occasionally I will focus on two side-by-side half-screen windows. Like two Xcode projects or a Zoom screen share next to my note taking app.

(Speaking of which, the last time we spoke I mentioned my idea of a combined note taking / task app I think. It got pretty far by reusing some old code, and I now use it as my daily driver. Not sure if I’ll ever release it. But, if you’re curious, you can poke around at some screenshots and features here.)

It’s nice to have space, but I’m mostly just using the middle portion, because the left and right edge are so far away.

Getting to the rest of your comments now that I’ve rambled on. You’re exactly right. The middle of the monitor is my primary focus and where my most important windows go. Full screen is just insane at that size. And then “far away” windows on the halves or corners aren’t too bad because those are just secondary windows.

Anyway, I’ll end by saying your email has great timing. A few days ago I finally gave in and purchased this portable monitor.

I certainly don’t need it – and I’m not even sure if it’ll turn out to be crap or even helpful. But now that I’ve got this nice, big standing desk that has quite a bit more desktop than my previous desk, I have this sort of dead space to the right of my iMac in front of my lamp and that external drive array. It’s too small for a real second monitor. I had no idea “gaming monitors” or “portable monitors” were a thing until I happened across this one. But it’s 1920 x 1080, will fit nicely into the space, and should plug straight into my iMac with USB-C. Thought it might be fun to try having a true auxiliary monitor again. I tried a few times since Catalina with my iPad’s Sidecar mode, but it was always awful and wonky – causing my Mac to go black and stutter while the iPad initialized its screen.

Hope the above is helpful or at least interesting. In hindsight, it should have been a followup blog post 🙂

Hope all’s well.

Cheers.
Tyler

Ow, My Back

We officially went into quarantine on March 22. One hot afternoon in June, I found myself in the garage with a pair of shears, a screwdriver, and a hammer so I could cut an inch of leather off my belt and punch a new hole.

All in all, I had lost twenty pounds by doing nothing. At least not intentionally. It was merely due to skipping meals (no more lunch out at work every day), the food I did eat was almost always cooked at home, and I had cut out my twice-daily can of soda from the office fridge. (Not to mention a heaping daily dose of existential dread, anxiety, and fear.)

Small changes, but over three months, they added up. Fast-forward to October 1, when I tweeted this

Since the start of COVID, I’ve punched three holes in this belt and cut off an inch of leather two times. Today, it finally went in the trash, and I bought a smaller size. Not everything in 2020 has turned out awful.

COVID Belt

I lost weight and was certainly medically healthier. But did I feel better? Not at all. By May, I was hurting. The next month I was in pain. That summer was nothing but agony from muscle and skeletal pain.

I knew what the problem was. I’ve sat in front of a computer some portion of almost every day of my life for the past thirty years. And I’ve always had terrible posture. Add that on top of Tourette’s syndrome, and I’m amazed I’ve even gotten this far in life without my body completely revolting at one more hour hunched over a keyboard.

(I’ve talked about this a little, but I was formally diagnosed with Tourette’s twelve years ago. It’s a motor tic disorder, which means I twitch all the time. And when I try to control and repress my tics or when I’m physically unable to let them happen, my body becomes incredibly sore from trying to twitch.)

Coincidentally, as I’ve been drafting this post over the past few weeks, I read an article in The Atlantic titled “Yes, the Pandemic Is Ruining Your Body: Quarantine is turning you into a stiff, hunched-over, itchy, sore, headachy husk.” It goes into data behind so many people coming to doctors with non-COVID medical problems brought on by the switch to working from home, shitty ergonomics, longer working hours, and, yes, stress.

And so, bingo. My excruciating back and neck pain. Not being able to sit on a couch without feeling like there was a lump in my throat (yes, I got that checked out) and a hot poker in the base of my neck. Or the tingling sensation from the heel of my foot up the side of my left leg as I made the short walk from my home office to the garage fridge for a Coke Zero.

Those were all the many ways my body decided to tell me, “Yo, none of this is healthy, and you’re gonna be real fucked up soon if you don’t find a better way of working (less).”

So, I listened. And five months later, I feel so many light-years better than I did that when I think back to mid-2020 that I can only gasp and wonder how I got any work done at all.

This post is all the fun, nerdy details that went into making my home and work offices more comfortable. It was a bit of self-preservation mixed with stress-shopping. But if you want the TL;DR, I can sum it up with two words:

Stop. Sitting.

There’s more nuance to that, but I’ll get there. First, I’m going to be upfront and say that (where possible) the product links below are affiliate URLs. However, next to each link, I also include a non-affiliate URL. Everything I list is what I purchased and (most importantly) ended up sticking with and whole-heartedly recommend. If you find the links useful and want to throw a few Amazon bucks my way, you’re awesome. If not, then I hope you find these links helpful regardless.

OK.

I’ve had a love affair with office chairs for years. I wrote about my favorite one back in 2014 that I liked so much I bought two. But even with my back wrapped in the warm, Silicon Valley-esque embrace of a Herman Miller chair, my body was having no more of it.

I naively thought, “Ten years in the same chair. I just need something different.” I didn’t want to spend that kind of money again, so I settled on this cheap (but not horribly cheap by office chair standards) model (non-affiliate link).

It was sturdy, sat mostly OK, and the back support was adequate. My only real complaint was I found the armrests too high even in their lowest position.

I bought that chair in June, but it was clear my back and neck problems weren’t going away by August. (Yes, I’m doing more throughout this whole period than just switching out chairs. Taking more breaks, daily walks, etc.)

I didn’t see any way forward other than just not sitting eight or more hours a day. I last used a standing desk briefly at a job in 2013. But it didn’t last. It was a fixed height (and incorrect for me), and I stood on hard commercial carpeting on top of cement. I wasn’t optimistic I’d be able to go full-time standing, but I wanted to try.

I was lucky enough to get a motorized desk at work; I did more online research and found this highly recommended standing mat (non-affiliate link) from Ergodriven. Instead of being flat, this one has “terrain,” as they call it – raised edges and a center “dome” that encourage you to keep your legs and feet moving more than you would if standing on a flat surface.

Ergodriven Standing Mat

It’s quite wonderful. Comfortable in sock feet, sturdy when I wear shoes, and I’ve developed a habit of naturally angling my feet on the raised portion to stretch my legs as I work. I also bought a second one for my standing desk at home (more on that in a bit).

Ergodriven Standing Mat on Amazon

Speaking of standing desks, I think I was always hesitant to move to one because I’ve heard for years that the inexpensive ones are crap, and only the premium (trendy?) ones are worth the money.

So after standing full time for two months at work, I declared my standing desk experiment a success. My wife (amazingly) was all for me getting one at home, too. I liked the one I had in my office but assumed it was in the $700+ range. I asked my boss and was delighted to find out, nope. $280 ? (non-affiliate link).

Office Standing Desk

You’ll notice in that photo of my office desk my monitor is raised to a comfortable eye-level using a very classy MoonPie collectible tin. I wanted something just as nice for my iMac at home. I couldn’t find a Little Debbie collectible tin, so I settled on a HiRise stand (non-affiliate link) from the lovely folks at Twelve South.

Twelve South HiRise Pro

It matches the iMac’s finish, and the front panel flips down to reveal storage. Also, the thing weighs a million pounds. Any computer or monitor you sit on top is not going anywhere – believe me.

Twelve South HiRise Pro

Next up, I work all hours of the day and night. I did have an old table lamp on the corner of my desk (overhead lighting is the devil), but it had a huge base and lampshade, which took up more desk space than I’d like. I wanted something smaller and ideally with an adjustable temperature bulb. (I’d prefer not to reach for an app just to control a “smart” bulb.)

I found this one (non-affiliate link).

LED Lamp

It’s skinny and has three points of adjustment, so I can freely reposition it as needed. And if you look closely here

LED Lamp

You can tap to switch the LED between four color temperatures – cool to warm. And it’s hard to see in that photo, but the white/gray rectangle in the middle has + and – buttons to adjust the brightness.

You may be wondering about that large, silver box in the first lamp photo. That is an amazing device from Yottamaster that I should have bought years ago.

On December 20 I tweeted

For the first time in my adult life I am at peace with the cable organization behind my desk. Ending 2020 on a high note.

My iMac serves as the media and storage hub for my family. All of our movies and TV shows, music, photos, everything – stored on (currently) an 8TB and 12TB external drive.

I’ve never wanted to go all-in on a real NAS for various reasons. I’ve rolled my own over the network with a Raspberry Pi and openmediavault, which worked surprisingly well. But nothing beats the performance of having drives connected directly and the insanely affordable Backblaze pricing for tethered drives (non-affiliate link).

But it always drove me crazy giving up USB ports for multiple drives. And especially the awfulness of giant power bricks and their cables. I have no idea why I never thought to look for something like this before, but that silver box is perfect for my needs (non-affiliate link).

It’s just a hard drive enclosure with four bays. But it’s not RAID or anything fancy like that. It’s a single power cable and a single USB cable. But each drive mounts individually on my Mac as if they were all plugged in separately. I don’t want the overhead of dealing with a RAID array. I’m perfectly content spanning my data across multiple drives myself, so this is a terrific and inexpensive solution.

Yottamaster 4 Bay Hard Drive Enclosure
Yottamaster 4 Bay Hard Drive Enclosure

All right, we’re near to the end. One more thing for my desk. One more thing for my feet.

After standing full-time at work beginning in August and then doing the same at home in October, my legs hurt. Don’t get me wrong. It wasn’t the scary tingling sensation I had before or a painfully sore neck; this was just regular muscle soreness from being out of shape. I knew that my legs would adjust and get stronger with time, and they did.

But what I didn’t expect was around the time my legs stopped aching, the soles of my feet and especially my heel really began to hurt. At this point, I’m sure I was standing (and walking / moving) ten or more hours a day, thanks to an out of whack work/life balance. My back and neck had recovered by no longer sitting with poor posture all day, but now my feet were screaming. Fiery pins and needles type pain.

I could tell the standing mat helped, and so did taking breaks on the couch for conference calls. Ultimately, all the advice I read online agreed with an email response from my doctor, who I’m sure thinks I’m an idiot for not thinking of the fix myself.

Change your shoes, dummy.

At home, I was standing in my sock feet all day. And at work, I was in sneakers the whole time. Neither option was very supportive – and even if they were, standing the same way all day every day isn’t going to feel good.

Again, I researched online and talked to two friends who are nurses (walking in hospitals for 12+ hour shifts). I went with their recommendation and bought a pair of Dansko clogs (non-affiliate link). They’re not particularly good looking (a co-worker laughed), but they’re hella supportive when standing.

Dansko Clogs

My new routine is to switch between the clogs and sock feet every few hours throughout the day. Since making that adjustment in December, my feet are no longer in pain.

Finally, rounding out my home office, the only thing I don’t like about my desk is the desktop is so smooth it’s borderline slippery. It just doesn’t feel comfortable under my writs, and my keyboard will occasionally slide out of place.

I totally get this is a huge Princess and the Pea situation, but so be it. I wanted something that looked and felt nice and found this desk pad from Grovemade. Made of wool, feels great, nothing slides around anymore, and they even included a handwritten thank-you note with the order. So, three cheers for well-made products from friendly companies.

Grovemade Wool Desk Pad
Grovemade Wool Desk Pad

That’s it. That’s my 2020 journey from sedentary pain, losing a little extra weight, upending my posture, and then falling down a rabbit hole of fussy home-office accessories. Like I said earlier, it was a bit of getting healthier along with some retail therapy to get through a genuinely shitty year for our world.

Happy 2021, and stay safe out there, folks.

240 Invisible Pixels

When an alert notification arrives in Big Sur (not a banner that slides away after a few seconds), it will remain on screen until you make a decision about it.

On my Mac, helpful examples of this category are

When those apps have something to tell me, I generally don’t want to miss it. So I appreciate that they remain on screen until I dismiss them or open the corresponding app.

An example of unhelpful alerts that you didn’t opt-in to and can’t opt-out of are hot marketing garbage like this.

Bullshit Push Notification Screenshot

(That’s not Halide’s fault. Buy Halide. It’s excellent.)

But I digress. Helpful or spam-like, the UX problem is dismissing them.

Here’s a fictitious notification:

Big Sur Notification Screenshot

Like the notification says, can you guess where you should click to dismiss it? The keyword being dismiss. Because, in almost all instances of an alert appearing, I want to know about it, but way less frequently do I want to open the entire app behind it.

Big Sur Notification Screenshot

If the clickable areas are not clear from that gif, here’s a better view.

note-here.jpg

Clicking the green (X) will dismiss the notification. Clicking anywhere else in the red will launch another application on top of whatever you’re currently doing. (Remember the pain of accidentally launching an Adobe app in the late 90s or 2000s? Same vibe.)

For those of you keeping score at home, that’s a 22pt x 22pt target out of the banner’s total 346pt x 78pt. Or 1.8% of the total size.

Fitts’s law doesn’t even help since the (X) is just hanging out there in the ether – unlike the  menu.

Apple menu screenshot

Worse, though, Big Sur hides the (X) until you mouse over the literal bounds of the banner – not even the area where the hidden (X) will appear is initially valid.

Big Sur Notification Screenshot

If you move your mouse towards the notification intending to dismiss it, the clickable area (without backtracking your mouse) is this even smaller green part.

Big Sur Notification Screenshot

A whopping 16pt x 15pt that aren’t even visible at first to help you aim.

Compounding the problem, when you wake your Mac from sleep, you’ll often have a stack of multiple notifications to dismiss. Some of them requiring multiple clicks to get through the (X) and a second (Clear All).

Big Sur Notification Screenshot

I’m generally happy with Big Sur, but the focus on design over usability in many places is baffling to me. Luckily, from the menu bar to the muddied translucency, there are ways to improve things.

Here’s my solution for dismissing alerts.

As usual, Keyboard Maestro to the rescue. Clicking those 240 invisible pixels is now a hotkey away.

It also works when they’re stacked or in Notification Center.

It’s the simplest of macros. Move the mouse to a fixed position from the top-right corner of the screen. Pause to give the (X) time to appear, and then simulate a click.

Keyboard Maestro Macro Screenshot

You can download the macro here.

(If Keyboard Maestro is intimidating, give the fantastic new Keysmith a try.)

Just set the macro to an available keyboard shortcut that makes sense to you. Myself? I chose

^F

which lets me just mash all the modifier keys at once and press F.

I’ll let you guess what the F stands for.

One Year of App Pricing Experiments

One of my goals for 2020 is figuring out a financial path forward for my little software business – particularly around how I price and sell my apps.

I’ve been mostly open about the fact that, for a few years, I was incredibly fortunate enough that my software business was successful enough to be my full-time job. I’ve also been pretty honest that sales started slipping in 2017 before cratering in 2018. The reasons for the decline are varied – some my fault, others outside of my control.

But this post is about figuring out what can work in the years ahead. And the genesis of that experiment began last July when I started planning in earnest and setting up the infrastructure to convert my main app to a subscription model.

I flipped that switch one year ago last week, and then a year ago next week, I wrote a post titled Subscriptions or Bust. It put forth my (the industry’s) argument / assumption that Apple has left most apps with no choice except for subscriptions.

I put this to the test with the launch of VirtualHostX Pro using a “Sketch” model. (Michael Tsai was kind enough to call my approach “reasonable.”) And while I did (do) think it’s the way forward, I wanted to use 2020 to experiment with other pricing models with smaller apps that wouldn’t risk destroying my income if I made a dumb business decision.

Why?

Well, VirtualHostX is now 13 years old. It’s had a fantastic run. I hope I have one more rabbit to pull out of a hat regarding VHX and maintain support into this new, exciting chapter of macOS, but the writing with Apple Silicon is on the wall.

For nearly a decade, I’ve had another project in mind that I was always too scared to attempt building – mostly because I didn’t think the technology was in place for a solo dev or small team to pull off alone.

But last December, I saw the stars (finally) aligning to where it might be possible. So that, along with a mindset of giving VirtualHostX one final big push forward in 2020, I decided that 2021 could be my chance to build something new that sets me up for my next decade of work.

I just needed to spend 2020 figuring out how all the pieces fit together.

And so, with 2020 wrapping up around the same time as the first anniversary for my yearly subscription customers, it seemed like the right time to run some numbers and share them.

My apps have different target audiences. Three are for web developers and designers; another is a financial app for consumers, plus a few small macOS utilities. So the numbers below are in no way an apples-to-apples comparison. But they’re informative to me, and maybe you, too.

The Numbers

Rebudget

The first new thing I made in 2020 was Rebudget. It’s an app to help forecast your budget – not explicitly track every transaction.

It’s also the only Mac app I’ve had in the Mac App Store in a long time. (For reasons.) And coming fresh off offering my first subscription-based app with all that infrastructure in place, I wanted to try a variation of subscriptions again.

Here’s what I settled on for licensing.

Purchase directly from my website (like all my other software) or the Mac App Store. Both versions are free to use forever, but with a select group of Pro features behind a paywall.

That paywall being either

  • $2.99/month
  • $14.99/year
  • $39.99 one-time payment for life
Rebudget Pricing Screenshot

I had the code ready to offer subscriptions and direct-sales from my website, but the Mac App Store was a giant missing piece. Fortunately, RevenueCat to the rescue. I wrote a small utility class that wrapped StoreKit and my own backend’s APIs, so with a single build flag I could produce a version targeting either storefront. (I should go into detail sometime about how I integrated RevenueCat’s SDK with my own stuff ?)

So, how did the seven pricing options fair?

  • 12% of my active 2020 customers
  • 13x more direct-sale active users than Mac App Store active users
  • The direct-sale version has a 2.1% conversion rate
    • 50% monthly plan
    • 30% annual plan
    • 20% lifetime purchase
  • Mac App Store has a much larger 8% conversion rate, but way, way fewer customers so ????
    • 100% monthly plan

Ears

In April, I released Ears – a super-fast audio switching utility for Mac.

Ears is shareware. All features are free to use forever, but you’ll see a nag screen asking you to purchase each time you launch the app.

If you do decide to purchase, I offer a sort-of-name-your-own-price approach.

Ears Pricing Screenshot

No payment is required to use the app or pick from three price points that all deliver the same thing as paying nothing.

How’d it do?

  • Ears (including free users) accounts for 22% of my active customers in 2020.
  • I don’t have perfect conversion rate numbers for Ears, but I estimate it to be about 7%.
  • The average selling price (not including taxes) is $2.78. Which is 40% above the minimum cost.

Spotish

Next up is my little Spotify menubar utility, Spotish. I purposely didn’t make this app for sale “officially” because when I decided to release it on a whim, I was too lazy to make my own app icon, so I just used the official Spotify icon, turned it purple, and rotated it upside-down. I wasn’t about to submit that to the App Store or even put on my business website. I kept meaning to fix it, but here we are nine months later ????

Spotish is pay-what-you-want on Gumroad and promoted nowhere else than an old blog post and my personal website’s footer. I should advertise it more because I really do find it helpful. Anyway…

  • 7% of my active 2020 user base.
  • You can’t even download the app at all without paying for it, so I have an amazing 100% conversion rate.
  • With a $1 minimum price, I’m amazed to say the average purchase is $8 – with one amazing (crazy?) person paying $36.

CommandQ

CommandQ is another Mac utility app that I first released way back in 2011, didn’t update for seven years, and then did a 2.0 rewrite on my birthday last year.

Surprisingly, CommandQ has always sold very well. It’s not making me rich, but it is consistent. And for reasons I’ve never figured out, I have tons and tons of customers from Korea.

I submitted it to the Mac App Store in 2011, but App Review rejected it because it “modified system behavior” and might confuse users ? So, it’s lived on my website for nine years. I hope Apple is doing OK without my 30%.

CommandQ is a traditional app. A two-week free trial and then a one-time payment of $9.99.

  • 11% of my active 2020 customers
  • 6% conversion rate

VirtualHostX Pro

So, my main app.

VirtualHostX is $49 for twelve months of updates with an automatically renewing subscription. If you cancel your subscription, you can use the last version released during your 1-year window forever, but you don’t get new updates.

Or customers can choose a monthly subscription for $5, but the app will stop working entirely if your subscription lapses.

VirtualHostX Pro Pricing Screenshot

(As of May, you can also use VHX as part of your Setapp subscription.)

  • 45% of my active customers
  • 91% annual subscriptions
  • 9% monthly subscriptions

I’m now a little over a week into the first batch of annual customer renewals – and about two weeks since the first reminder emails were sent. I’m seeing an 8% churn rate, which is way better than I was expecting.

What’s Next?

I’m not sure. I hope you weren’t expecting some perfect conclusion. None of the above apps are entirely analogous to what a friend and I are working on. But they are informing our decisions.

Price-wise, VirtualHostX is the closest, as we’re thinking somewhere between $29 and $69 for a year of updates. No monthly option for the app itself, but there’s a possibility of an inexpensive, related web service to go along with the app that could be an additional monthly or yearly fee.

The last few years have been rough as software continues to be devalued further and / or given away as a loss-leader. On the other hand, despite all my bitching and griping on Twitter, I do think the Mac continues to have a vibrant future – even if I don’t agree with many of the software decisions Apple is making.

I’ve seen the winds changing direction for my three web development apps over the last few years. I’m willing to keep pushing forward with VirtualHostX, but its time is limited, I’m afraid.

I love the Mac platform and its ecosystem. I’d take a PC running macOS over Apple hardware running any other operating system any day of the week. Mostly because of the wealth of third-party software. So it’ll take a lot to pull me away from macOS and thus writing software for it. Until that happens, I need to figure out a profitable way forward under the new rules.

Standup.app

I’ve been trying to stay as busy as possible for most of 2020 for personal and professional reasons. But when November finally rolled around, I decided enough was enough and needed a break.

That didn’t mean a vacation. It was more of an acknowledgment that November was already our busiest month of the year at work. And then there was the US election and the holidays and going back into fucking quarantine more than we already were. Not to mention getting app updates out the door for Big Sur and Apple Silicon.

Luckily, I managed to get most of my commitments done in the first half of the month. Which meant I was able to relax for the next two weeks and just let my mind wander and play around with old and new ideas I’d never given time to before.

Two ideas emerged.

The first is a much larger collaboration with a friend that, if the stars align, I can’t wait to share early next year.

And the other is a tiny little Mac app that I made last week because I needed it in my day job. I’m not sure what to do with it or what will ultimately become of it, but, as usual, I figured I should make the app available in case anyone else finds it useful.

For lack of a better name, I call it Standup.app. It helps facilitate the super-short standup call I run with my team every morning.

It also serves double duty as a weird, helpful presentation utility for the seemingly never-ending stream of video meetings I have throughout the day.

I know there are other solutions, but this one is mine and built to my odd specifications.

Here’s a demo that likely won’t make sense until you read what’s happening below.

Standup.app is meant for when you’re sharing your screen during a video meeting – especially if that meeting is of the standup variety.

It starts by displaying your Mac’s webcam. You can resize and position the window wherever is most convenient.

Start a new timer with ⌘N. Enter how long you want the meeting to last (in minutes) and each participant’s name – one per line. (You could also list the names of tasks or projects if the meeting will use those instead of going person by person.)

Click “Start Standup,” and the meeting begins.

On the right, a timer tics down until the meeting is over.

On the left, it divides the total time by the number of participants and runs a timer for each person’s section – one after another.

The timers go from green to blue to red as they approach zero. When time is up, the app advances to the next person on the list.

(For this demo, I’ve allotted two minutes for six people. That’s stupid. But, this is a demo 🤷‍♀️)

Standup meetings shouldn’t be written in stone or ruled with an iron fist. In my view, they’re just a guideline to get everyone on the same page and the meeting over and done with. So, if one person finishes early, type ⌘P to skip to the next person.

On the other hand, if something comes up that does warrant more discussion, you can toggle (pause) the timer with ⌘T. (You’ll see the two timers dim in the video when I pause).

Ok, now for the strange parts.

The webcam factors into all of this because I use the app for video meetings. Ideally, when you’re on Zoom, or Teams, or whatever, instead of sharing your webcam directly, share your screen or the Standup.app window. This will let everyone see your face and timer at once.

More importantly, though, I mentioned above that I use this app also as a presentation aid. The camera window floats above everything else on your screen so that if your entire screen is shared, you can move and position it above or alongside other windows you’re presenting to the group. This lets you visually narrate right next to the content. In my case, that often means our Jira board or even just Xcode.

As you’re sharing, you can press ⌘↑ and ⌘↓ to adjust the transparency of the camera window. (The time boxes remain visible.)

You can also ⌘/ to toggle the camera off/on entirely.

As I said, the camera window floats above everything else you’re presenting. But that would make using other apps impossible if the Standup window is on top and in the way.

To solve this, when you switch to another app and Standup.app loses focus, the camera window will visually remain on top, but all of your mouse clicks and keyboard input will go to the other app like normal.

In the demo video, I edit and select text in TextMate behind the camera window and do a little light web browsing.

If you need to adjust the standup settings or move the camera window, switch back to the app and do what you need. The redirection of your mouse/keyboard to Standup.app or your other apps all happens automatically.

You can make the Standup window full screen or as small as you want. Make it completely solid or barely visible. I present using different methods depending on the audience and what I’m sharing.

As I said initially, this app is really, really niche – even more so than the other strange things I build for myself. But, hopefully, it might help someone else now that so many of us are collaborating with remote coworkers.

You can download Standup.app from here. It will automatically offer to download new updates if/when I push out any bug fixes or improvements. Your feedback is very much welcome, of course. I’d love to know what you think.

Download Standup.app

Stay safe out there.

The Apple Hero 2020 Needs

Rakhim is the hero we need in 2020.

Please don’t let the comedic nature of the video turn you away. I’m not sure if there is a better way he could have presented this.

Stay for the entire trainwreck so you can appreciate the focus of a two-trillion dollar company that says subscription services revenue is the future.

He really does make some excellent observations about usability, attention to detail, care, and obviousness in software.

I cackled for the full 18 minutes.

Voxmail – Voice Email with Siri

The idea for this app started eleven months ago as a collection of PHP scripts and a giant Shortcuts.app shortcut. But I quickly realized it would be best served as a real iOS app. I’ve been working on it off and on since February and have teased it a few times publicly on Twitter.

But now I think I’m ready for broader feedback from outside my small group of testers. And hope that feedback will show that it’s useful to more people than just me.

The app is called Voxmail. And (I think?) it’s the first iOS email client that you can’t use on your phone.

Voxmail app icon

Instead, you check and triage your email using only your voice with Siri.

I’ve been using it every weekday for the past six months (when not quarantined) to go through my inbox while commuting to work. Specifically, I use it with Siri via CarPlay to hands-free get a handle on any email that came in overnight or that morning before I arrive at work.

Voxmail isn’t meant to replace your real email app. It’s meant to augment your mail client so that you can read, archive, delete, mark as spam, etc. your inbox while driving or doing other tasks with headphones on.

The app even has, what I think, is an amazing workaround to give you verbal push notifications of new messages when connected to AirPods or CarPlay. (I hope Apple approves it.)

How does Voxmail work? Let me show you a conversation on my phone with Siri side-by-side with my email client and Reminders.app on my Mac so you can see things happening in real-time.

(Make sure your volume is up so you can hear Siri reply.)

Think of Voxmail like you would old-school cellphone voicemail from the 2000s. The app will read your messages to you one at a time, and you can take action or skip and move on to the next.

Here are some things you can ask Voxmail to do:

  • Check my email
  • Check my unread email
  • Next email
  • Go to my first email
  • Read that email
  • Archive that email
  • Delete that email
  • Mark that email as spam
  • Mark that email as read
  • Mark that email as unread
  • Flag that email
  • Un-flag that email

As a bonus feature, you can also say

  • Remind me about that email tomorrow at 4 pm

and Voxmail will add a reminder to the iOS Reminders app with an alert set for the date and time you chose and the email as an attachment.

But what about CarPlay?

Well, one of the things that have always annoyed me the most about CarPlay is that Apple silences all notifications while you’re driving except for a few whitelisted ones such as text messages, calendar alerts, and turn-by-turn directions.

I totally get the safety reasons for this. But at the same time, if my boss sends me a Slack message saying that the world is on fire while I’m driving home and I need to call him, I would very much like to hear that notification via CarPlay. Not so I can try replying in Slack while speeding down the interstate, but so I could hands-free say, “Siri, call my boss.”

My point is that I would like to be aware of other, non-approved notifications – even if I have no intention of ever using my phone while driving. Email is one of them.

Voxmail solves this problem by reflecting new emails to your phone via SMS when you’re connected to CarPlay or Bluetooth headphones.

What does that mean exactly?

During my commute home, Voxmail will periodically check for new email in the background. If it finds a new message, it will send the sender and subject (and nothing else) to my web server. My server then sends a text message to my phone, summarizing any new messages, which Siri will happily announce and read to me in the car or over AirPods.

If it’s a message I’m interested in, I tap the voice button on my steering wheel and say, “Read that email” to hear more.

Voxmail Settings screenshot

What about privacy?

Email is a sacred thing full of all your secrets. That’s why none of your email ever leaves your device with Voxmail.

Unlike most other iOS email apps, Voxmail checks your email itself – on your device – communicating directly with your email provider. It does not use an intermediary 3rd party server to proxy your messages. All of your information, including your email account credentials, are kept locally.

The only exception to this is the SMS forwarding trick I explained above. That feature is opt-in and disabled by default. If you turn it on and confirm your phone number, only the sender and subject line of new emails are sent to my server – never the actual contents of your emails.

Further, none of that information is stored in a database. It’s only around long enough to send you a text message, and then it’s gone.

I don’t need your data. I don’t want your data.

So that’s Voxmail. I think it’s a ton of fun and find it incredibly helpful.

It’s not fully featured or quite ready for prime-time yet, but it is now available as a public TestFlight build. If anyone would like to help test, I’d love your feedback.

You can join the public TestFlight here. And I have more documentation available here.

Talking to OmniFocus

(Click here to skip my boring intro and go straight to the fun stuff.)

It’s been nearly two years since I posted anything significant to this blog’s Productivity and OmniFocus section. A big reason for that is after practicing GTD for fifteen years, I had pretty much nailed down a slightly tweaked take on the process that worked well for me. There was no need to make changes just for the sake of change.

But one significant change I have made is to my morning routine. And it was made possible by OmniFocus’ version 3.4 update last year. I’m sorry that I’m just now getting around to writing about this new workflow because it’s a lot of fun. And it just might be my favorite new feature Omni has ever shipped. As a user, it’s wowing me with the possibilities. And as an Apple developer, I’m amazed at how well done it is.

One of the fundamental tenets of GTD is capturing all the open loops in your head and putting them into your trusted system. I’ve found that making capturing as frictionless as possible in any situation has been one of the most significant net benefits in my life.

But OmniFocus’s Siri Shortcuts allow for something entirely different: Ubiquitous Planning. I can now review my commitments for the day at any time without being visually tied to my device.

I have two young kids, so our morning routine is barely controlled chaos. Add to that a fairly long commute into the office where the last ten minutes is me on the phone for our daily standup call. So, from the time I open my eyes to when I sit down at my desk, I pretty much have no idea what’s in store for the day other than what I remember from my weekly review on Sunday or anything I managed to look over the night before.

My actual planning time is me triaging emails, Jira tickets, Slack messages, notes from standup, and my OmniFocus lists during the 30 minutes after my morning call ends. Only then am I ready to begin work. And by that point, it’s practically already time to start the daily Slack poll for what we’re ordering for lunch, and, well, mornings go by fast.

But what about that dead time in the car on the way to work? Podcasts? Sometimes. Singing at the top of my lungs to 80’s New Wave? Always.

How about stealing back some of that time and doing a daily review? Yep. Now I can.

OmniFocus now has a fantastic Siri Shortcut action that lets you run queries against your task database. And with some clever Shortcuts.app programming (is it really programming?), I’m now able to ask Siri questions about my upcoming day via CarPlay and have the results dictated back to me so I can at least get a summary of what’s available, what’s due, and a reminder of what I completed yesterday.

Let’s start with a simple example.

My OmniFocus Inbox is a dumping ground for tiny reminders, half-baked ideas, and the beginnings of larger projects. When I’m preparing for the day, those items can mostly be ignored until I’m ready to do a review or real processing. But often, I’ll also throw in one-off tasks that need to get done quickly and don’t warrant me taking the time to add them to a project or assign tags. Since these will never leave my Inbox, it’s important to me to do a quick catch-up of what’s in there, or they might get lost among the chaos of my more organized projects.

Here’s the first version of the Inbox shortcut I built. It’s a basic example of how to query for tasks.

OmniFocus Inbox Shortcuts.app Screenshot

(Quick note: I originally wanted to call this shortcut “What’s in my inbox?” as that’s the most natural phrase for me to speak. But I use all of these shortcuts hands-free while driving with CarPlay. And since iOS assumes you’re asking about Mail.app because of the word “inbox”, it complains that you aren’t allowed to use Mail.app while driving. So, I have to add the “tasks” qualifier to make the system run my shortcut.)

Here it is in action:

This works well enough, but it can be improved. Because Siri is just reading the raw output from the OmniFocus query, it’s too difficult to discern the separate tasks she’s speaking. It doesn’t sound like natural speech.

After a little bit of experimentation, here’s a better example that I can run by asking, “Hey, Siri. What’s due today?”

Siri is easier to understand in this example because I’m sending each task to voice one at a time and a one-second pause between each.

OmniFocus Due Today Shortcuts.app Screenshot

Let’s take things one step further and ask for a rundown of the upcoming week – including an overall summary as well as dates for each task.

It takes 23 actions to piece together that Shortcut. But I think the results are worth it.

I construct my OmniFocus query and then loop over all the tasks – formatting each one into a sentence – and combine them into a single, larger string that I send to voice output.

Using simple punctuation and putting a newline between each task forces Siri to speak the results more naturally.

OmniFocus Upcoming Tasks Shortcuts.app Screenshot

So, that’s how I talk to OmniFocus.

With a few custom shortcuts as well as Voxmail and CarPlay’s built-in calendar support, I’m able to get an excellent overview of my day on the drive into work. I can triage emails, find out what’s due on my task list, and hear any new meetings added to my schedule overnight.

It lets me use my otherwise dead time commuting to prepare for the day and feel more confident when I dial-in to my morning call.