Rakhim is the hero we need in 2020.
Please don't let the comedic nature of the video turn you away. I'm not sure if there is a better way he could have presented this.
Stay for the entire trainwreck so you can appreciate the focus of a two-trillion dollar company that says subscription services revenue is the future.
He really does make some excellent observations about usability, attention to detail, care, and obviousness in software.
I cackled for the full 18 minutes.